The EvaluationConseil team is:

Jean Jolicoeur, President, Research Director Nicolas Toutant, Project Manager, Program Evaluation René Guindon (partner), Sociologist
Jean Jolicoeur
	President Research Director Tel.: (514) 284-3106 #106 E-mail: jeanjolicoeur@etudesondage.com
1982 1974 1970 1968	M.Sc. Sociology - Université de Montréal B.Sc. Sociology - Université de Montréal Diplôme d’Études Collégiales (DEC) - Collège Bourget (Rigaud) Diplôme d’Études Secondaires (DES) – Collège Stanislas d’Outremont
Since 1982, Jean Jolicoeur has been the president of the research firm Jolicoeur et Associés. Previously, he worked for the Ministère de l’Éducation du Québec, the Institut National de la Recherche Scientifique - Urbanisation, and the University of Montreal survey centre.
Teaching experience:
1992 à 1993	Professor : Méthodologie de recherche UNIVERSITÉ DU QUÉBEC À MONTRÉAL,  MANAGEMENT
1988 à 1991	Methodology seminars UNIVERSITÉ DU QUÉBEC À MONTRÉAL,  MANAGEMENT
1988 à 1991	Methodology seminars ÉCOLE DES HAUTES ÉTUDES COMMERCIALES
1975 à 1977	Professor : Méthodologie de recherche UNIVERSITÉ DE MONTRÉAL DEPARTEMENT OF SOCIOLOGY
1973 à 1975	Professor : Méthodologie de recherche CÉGEP AHUNTSIC
Research:
Since 1982	President and Research Director JOLICOEUR ET ASSOCIÉS
1979 à 1982	Projects Director CENTRE DE SONDAGE DE L’UNIVERSITÉ DE MONTRÉAL
1977 à 1979	Research agent D.G.M.E. MINISTÈRE DE L'ÉDUCATION
1976 à 1977	Research agent INRS - URBANISATION
An active member of his professional environment, Mr. Jolicoeur is president of the Association de la Recherche en Communication du Québec (ARCQ), an institutional member of the Association de l’Industrie de la Recherche Marketing et Sociale (AIRMS), and was an advisory member of Statistics Canada’s National Advisory Committee on Culture Statistics. He is also a member of the Société Québécoise d’Évaluation de Programme (www.sqep.ca). As a sociologist and methodologist, Mr. Jolicoeur has acquired great expertise in the development and implementation of information-based decision support systems for service management in the fields of labour, employment, work, training, communications, social and financial services, in the public and private sectors. In the course of his various functions, Mr. Jolicoeur has written a number or reports and papers. Below are some examples : “ Evaluation of the quality of the Sûreté du Québec services and of its clientele’s satisfaction ”, Sûreté du Québec, 2009. “ Survey with people who took part in a help and social support program; Devenir ou Interagir ”, ministère de l’Emploi et de la Solidarité sociale, 2008-2009. “ Assessment of the Politics relative to reception and tourist information sites ”, ministère du Tourisme, 2008. “ Market research: Eating healthy in Bordeaux-Cartierville : a local situation? ”, Corporation de Développement Économique Communautaire Ahuntsic-Cartierville, 2008. “ Study with readers of Bien Grandir magazine ”, Magazine Bien Grandir, 2008. “ Survey on tobacco use, smokers’ habits and the population’s opinion about tobacco ”, ministère des Finances du Québec et ministère de la Santé et des Services sociaux, 2006, 2007, 2008. “ Survey with businesses of five employees or more on their labour needs ”, Direction régionale d’Emploi-Québec Outaouais, 2008. “ Survey on labour and competence needs of Côte-Nord’s establishments ”, Direction régionale d’Emploi-Québec Côte-Nord, 2007. “ Evaluation of the protection of incomes complementary programs – Steer products, Calf, Fattening cattle ”, Financière agricole du Québec, 2007. “ Survey on cleanliness and waste management ”, Arrondissement de Saint-Laurent, Ville de Montréal, 2007. “ Study with seniors in loss of autonomy about their satisfaction with the services offered by the twelve centres de santé et services sociaux of Montréal ”, Agence de santé et des services sociaux de Montréal, 2007. “ Market research on the academic training needs of the population of the Basses-Laurentides ”, Pôle universitaire des Basses-Laurentides, 2007. “ Evaluation of projects for aged workers : Projects 2005-2006 ”, ministère de l'Emploi et de la Solidarité sociale, 2007. “ Study on people’s satisfaction with front-line services’s structure and on chronically ill patients’s health ”, Direction de la santé publique de Montréal, 2006-2008. “ Telephone interviews on the satisfaction of the clientele regarding the services offered by the Sûreté du Québec ”, Sûreté du Québec, 2007. “ Evaluation of the Canadian Arts and Heritage Sustainability Program - Capacity Building for Arts and Heritage Organizations point ”, ministry of Canadian Heritage, 2006. “ Study measuring the progress made concerning pay equity in Québec’s businesses ”, Commission de l’équité salariale, 2006. “ Understanding of the impact of the new custom security procedures and their consequences on the level of interest from Québec’s businesses doing exports in the Programme volontaire de lutte contre le terrorisme (C-TPAT) ”, ministère du Développement économique, de l’Innovation et de l’Exportation et ministère de l’Agriculture, des Pêcheries et de l’Alimentation, 2006. “ Evaluation of the childcare centre and day-care centre in Québec in 2005 ”, ministère de la Famille, des Aînés et de la Condition Féminine, 2005. “ Evaluation of the emergency repair program ”, Société d’Habitation du Québec, 2005. “ State of interculturalism in Québec ”, ministère de l'Immigration et des Communautés culturelles, 2005. “ Approach of Québec’s SME concerning retirement saving ”, Question Retraite, en partenariat avec la Régie des Rentes du Québec, 2005. “Assessment of the guarantee plan for new residential buildings,” presented to the board of directors of the Régie du Bâtiment du Québec, 2003. “Assessment of the Support-payment collection program: recurrent attitudes of creditors and withdrawers,” Ministère de la Famille et de l’Enfance, 2002. “Analysis of user satisfaction with Labour Market Information in multi-service centres,” Policy research dissemination program, Ministère de l’Emploi et de la Solidarité Sociale and Emploi-Québec, 2002. “New soil growing activities: fad or trend?”, Colloque international sur la ruralité, Solidarité rurale, 1999. “The rate of propagation of new media,” Seminar on cultural behaviours in 2010, Association de la Recherche en Communication du Québec, 1999. “Identification of strategic variables in risk management,” Seminar on the principles of healthy negotiation, CSD, 1998. “Who will be the users of public libraries: the age of choices,” ASTED convention, 1997. “Rate of propagation of new media behaviours: identifying factors of resistance,” Presentation organized by the Association de la Recherche en Communication du Québec, 1997. “Information-based decision support systems: a look at customer satisfaction,” Seminar on service quality organized by ASTED, 1997. “Identification of strategic variables in risk management,” Seminar on the principles of healthy negotiation, CSD, 1998. “Editorial choices when faced with the information highway,” Conference organized by the Association des éditeurs de magazines du Québec, 1995. “Analytical methodology for surveys on service quality; Trainer and executive training program,” DHR, 1994. “Three-year survey assessment program of customer satisfaction with employment centres: sampling plan, questionnaire structure, and collection strategy,” DHR, 1994. “Data and collection quality: the paradox between product quality and the tendency for survey response rate to fall,” Conference organized by the Association de la Recherche en Communication du Québec, 1994.